Privacy Policy

This Privacy Policy governs the manner in which KnowledgeTRAK collects, uses, maintains and discloses information collected from users (“User”) of the website (the “Site”) and KnowledgeTRAK Mobile App (the “App”). This privacy policy applies to the Site, App and all products and services offered by KnowledgeTRAK (collectively, the “Services”).

Within these terms, the “Business” is defined as a Corporate User of the Services whom create and manage Assignments for the purpose of Mystery Shopping.

Changes to this privacy policy

The Company has the discretion to update this privacy policy at any time. When they do, the Company will post a notification on the main page of the Services and send an email to all Users. The Company encourages Users to frequently check the website for any changes and for more information about how they are protecting the personal information collected.

KnowledgeTRAK Information Collection

Personal identification information

The Company may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit the site, register on the site, download the App, launch the App, create an assignment, create a survey, accept an assignment, subscribe to the newsletter, respond to a survey, and in connection with other activities, services, features or resources they make available via the Services. Users may be asked for, as appropriate, name, email address, mailing address, phone number and credit card information. The Company will collect personal identification information from Users only if they voluntarily submit such information. Users can refuse to supply information regarding their personal information and accept that it may prevent them from engaging in certain functionality of the Services.

 Account Creation

KnowledgeTRAK requires certain personal identification information during the account setup process to establish Users identity. Name, email address, gender, age and other background details are all required to create a KnowledgeTRAK account.


KnowledgeTRAK utilises location services within User’s smartphones to obtain proof of physical visit (where necessary), during the completion of an assignment. The Businesses who created the assignment will receive information about the location their assigned shoppers have visited when evaluating customer experience.

 Payment and Withdrawal

In order for the Company to collect subscription payments for the Services or to collect top ups for assignment accounts, Users are required to provide the Company with credit card details.

 Our Mystery Shoppers

When a shopper undertakes an assignment, the location information and report collected and/or generated through answering questions and taking photos becomes the property of the Business. In addition to the content created during an assignment, KnowledgeTRAK will share; the shopper’s location at the time the visit is conducted, the Users first name, initial of last name and the type of device used (e.g. iPhone).

 Other Information

The Company may collect non-personal identification information about Users whenever they interact with the Services. The website uses “cookies” and these obtain certain types of information when Users accesses the KnowledgeTRAK Site.

“Cookies” are small text files a website can use to recognize repeat users. KnowledgeTRAK may use cookies to recognize visitors and more quickly provide personalized content or grant unimpeded access to the website.

 How the Company protects your information

KnowledgeTRAK adopts appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of personal information, username, password, transaction information and data stored within the Services. These practices are reviewed regularly to ensure that the Company protects Users’ information to the highest possible standards.
Sensitive and private data transmission between the Services are conducted using over a secured communication channel (SSL) and data is encrypted and protected with digital signatures.

KnowledgeTRAK Information Sharing

Sharing your personal information

KnowledgeTRAK does not sell, trade, or rent Users personal identification information to others for any purpose. This includes survey contents and survey responses.

The company may share generic, aggregated demographic and usage information, not linked to any personal identification information regarding visitors and users with its clients, business partners, trusted affiliates and advertisers for the purposes of making User enhancements and for wider market analysis. KnowledgeTRAK reserves the right to use information to contact Users regarding upcoming promotions and events. These marketing emails can be ‘opted out’ of at any time using the link provided within communications.

In addition, KnowledgeTRAK may share information with governmental agencies and bodies whose primary focus is to reduce fraud or to conduct fraud investigations.

Payments for the completion of assignments are managed by KnowledgeTRAK and payment information is never shared.

How long do KnowledgeTRAK retain the information we collect?

KnowledgeTRAK will store information; for the duration that a User account is active, to comply with legal obligations, assist dispute resolution or enforce the Companies agreements.


Third Party Information Collection

The Company is not responsible the use of information that Users provide via a completed survey or assignment. Where Users believe there is information that they would not like to be made public, please refer to the Privacy Policy of the requester of the survey or the creator of the assignment.

 Third Party Integration

Where Users integrate third party software into KnowledgeTRAK, the Company cannot be held responsible or accountable for the Privacy Policy of that solution provider. In the event that Users do look to integrate a third party provider, it is the Users responsibility to understand that provider’s Privacy Policy.


User acceptance of these terms

By using KnowledgeTRAK Services, Users are confirming their acceptance of this policy. If Users do not agree to this policy, they should not use the Services. Continued use of the Services following the posting of changes to this policy will be deemed as acceptance of those changes.

It is the User’s responsibility to ensure that this information is kept up to date and accurate and the User accepts that any change to information will be updated within KnowledgeTRAK within thirty (30) days of a change becoming known to the User.

Users also acknowledge and agree that it is the Users responsibility to review the Companies privacy policy periodically and understand and accept all modifications. In the event that Users are concerned about any of the terms within this policy, they should contact KnowledgeTRAK using the details outlined under ‘Contact Us’.

 Contact us

If Users have any questions or comments about the Privacy Policy, as outlined above, the Company can be contacted on:

Suite No 301
Ibn Battuta Gate Offices
Sh. Zayed Road
Jebel Ali
PO Box: 75745

Tel:         +971 4 432 9373
Fax:         +971 4 432 9371

This document was last updated on 1st February 2016

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