A revolutionary new approach to mystery shopping

Fully Managed or Self Service

Smart Phone Enabled

A Unique Voice of Customer Measurement Solution

Customer Service

Measure your customer service levels and benchmark against best practices.

Brand Audit

Research the market, understand your position and define improvement areas.

Price Audit

Compare competitor pricing, ensure accurate price relevancy.

Staff Sales Performance

Test, assess and develop your sales staff. It all starts with measurement.

Competition Performance

Understand your competitors’ current performance levels.


Run surveys and mystery shopping assignments against your competitors.

Product Knowledge

Ensure your staff possess optimum product knowledge.

Promotion Testing

Test the waters before investing in a new promotion: ensure promotion dimensions will deliver the results you need.

KnowledgeTRAK Benefits

Cost effective

Guaranteed reduction of cost for customer experience evaluation. Read More

No minimum payment

Price flexibility with no minimum payment required Read More

Customer loyalty

Ensure that customer experience matches the brand promise Read More

Market Positioning

Survey your competitors and know your position in the market Read More

Real-time tracking

Real time GPS tracking and Check-ins Read More

Deal directly with the shoppers

Deal directly with the shoppers Read More

Revenue increase

Improve sales performance to boost your revenue Read More

Customer Feedback

Discover how your product is received in the marketplace Read More

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Seamless integration with Mapovate, the world’s first journey mapping software with dynamic, real time Voice of Customer analytics.


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